How to Target Potential Customers for Better Marketing Results
Coming up with a great and effective marketing strategy is never an easy task. You have to make decisions on who your target customers are, then spend a tremendous amount of time gathering and analyzing data about them. It’s either expensive or time-consuming, but most of the time, it can be both. Being a business owner or manager, you should always find creative ways to improve your business performance.
One of the biggest problems in running a small business is finding new customers to keep your sales intact. It will be a problem if you have no systematic plan on how to identify and attract customers, where to find them and how to nurture them. It’s typically much harder to reach new customers than to get existing ones to buy your product/service. But once you have a broad, established idea, then sales are going to be much easier and more predictable.
This guide introduces you on how to attract and nurture potential customers until they become ideal customers.
Analyze Your Product/Service Altogether
While this is entirely general, you now have to start from the beginning. Write out a list of each feature of your product or service. Next to each feature, list all the benefits that it provides. For example, a web development company that offers high-quality website design services. The benefit is a professional company image. Having a great image will attract more customers because they see that the company is professional and trustworthy. So ultimately, the benefit of a high-quality design is gaining more customers and making more money.
Once you have listed all the benefits, make a list of people who have a need for that benefit and analyze how you came up with this list. Another important thing to do is to list down and evaluate strengths and weaknesses of your particular product or service and determine how you can improve it.
Understand Your Target Audience
Before you start finding new customers and increase sales, you need to know who your customers are, what product or service you offer to them, and what your competition is currently offering in the market. In other words, you need to do a complete market research. That means hiring someone to do the work for you or trying to do it yourself. There is this underlying disconnect between your motivation to increase sales and your customer’s motivation to solve their problems.
When you attract more customers, you need to listen to their needs, not being a solution looking for a problem. There are a lot of existing problems out there that need to be solved that customers are willing to pay for today. No business can be all things to people. Instead, you must reach your targeted customers and satisfy their individual needs.
Find Out Who Your Current Customers Are
For you to develop a marketing plan to reach new customers, you need to understand better who you’re already selling them to. If you’re trying to expand sales, then you have to find out who your existing customers are. That means doing some market research.
Market research can be arranged very quickly and inexpensively by providing online surveys to your existing customers. You can also go for the option of having printed type of surveys for your target audience for a more accurate information. But it all depends on research budget and the questions you are trying to get some answer to. Remember that your market research can involve more than extensive interviews with customers like qualitative research on how your target customer feels about your products, services, and business in general. Certain types of products and services may have an interest to one audience but not to the other. It’s best to understand the weaknesses, strengths, opportunities, and threats in your industry.
Research on Your Competitors
A simple way to find out which kind of marketing campaign works for you and which don’t is by doing some research on your competitors. Not only is this a reasonable effort but it gives you some ideas to follow for your own marketing campaigns. This research will also reveal weaknesses in your competitor’s side and shows a new direction for you to take on your own marketing strategy.
Just be going in the same business of the other competitor, you’ll be going after some of your competitor’s target market, as well as use their example to make your product and service better for your target customers.
Respond to Your Customers Concerns
When it comes to effective marketing strategy, one of the most valuable practices you can implement is to keep an extremely calm and confident attitude when receiving customer complaints. Go and value customer service so much that you can build a customer service training for every new hire, regardless of any job. Indeed, customer service has gone a long way when it comes to a great marketing strategy.
The point here is to always answer calls, always care for your customers, and always respond to their problems as they come in and your clients will love you for it.
Get Started with Social Media
There is this big difference between having a presence on social media and having a social media presence. When it comes to attracting and maintaining your customers, a great effort on Facebook, Twitter and Instagram can actually go the distance. A lot of businesses use their accounts to directly promote their own company, while smart social media managers strategize and create relevant posts, answer customer questions, link fresh articles, and this gives online users the impression that there’s actually a human who cares for them.
When social media is maximized to its full potential, companies can retain their customers, give new ways to promote their service or product and help customers solve their problems efficiently.
Targeted Ads Can Go a Long Way
Compared to most methods of advertising, Google and Facebook targeted ads prove that a little can go a long way. In the real world, most advertising can only reach businesses that come across a commercial, billboard, or poster. And these targeted ads can locate the people who are most likely to need your service based on their geographical location, demographics including gender, age, education and status, interests and browsing activity.
When you invest in targeted ads and paying through their Pay Per Click method, companies can see a significant rise in their conversion, sales, and user engagement.
Connect with the Right Influencers
Engaging your business with big players in the industry can be an incredibly useful way to get a wider range of audience. In most cases, if you can catch the attention of a famous person or an influencer, you can get the chance to attract their fans and followers, as well as establishing trust and credibility for your company.
You can also reach out to the right bloggers or entrepreneurs at conferences or seminars or over social media to get some exposure. Send them relevant and compelling blog content that might engage their interest, and once again, be human, not just someone working in your company.
Post Relevant Content
Continually publishing relevant materials and original blog posts not only helps keep your business grow, but it also helps potential customers to get to know your company a lot better.
The content doesn’t have to be centered on self-promotional, and it shouldn’t be. But it should offer valuable information as to why your product or service is important and needs to be recognized. Suggest the best ways to solve problems that arise in the everyday lives of your target demographic, impart some valuable information, and generally inspire people to share your product or service. If you don’t have enough writers or staff to keep and maintain a constant stream of content for your blog, you can always get help from some content marketing platforms.
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